Our Terms & Conditions

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Merchandise

We make every effort to ensure that the information on this website is accurate. The colours of garments shown are representative and may not reflect exact shades, although this is the case for any item being viewed on a computer screen.

Whilst we stock a large number of outfits and sizes it may be, that on some occasions your size hasn't been stocked by us or is being shown as out of stock, if this is the case then please contact us via phone within opening hours or use our online contact form and we will do our best to see if we can order this item in for you, aiming to keep our order time down to a minimum.

Faulty Merchandise 

While we endeavour to ensure that our garments are not in anyway damaged, however if, on receipt of an item, it is found to be damaged, please contact us on 01706 849006 or contact us through our online contact form. We will offer a replacement if the item is in stock, or we can order a replacement as soon as possible. We would also be happy to offer a refund if this is preferred.

Ordering

Please note we are running online only.

Orders can be made online using our secure ordering system. Orders can also be made by phoning us on +44(0)1706 849006. We accept major credit and debit cards, except American Express.

Please note that many of our labels carry different currency prices - only the GBP (£) shown is applicable to our store.

Please ensure your full delivery and postcode are correct when placing your order, as we cannot be held responsible for any errors with the delivery as a result of this.

Pricing

All the prices that are stated on the website include free delivery to anywhere within the United Kingdom. If you have any concerns regarding delivery prices outside the UK, where there may be additional charges, please either phone us within our opening hours or fill out our online contact form and we will assist you. 

For orders to the Republic of Ireland, please note that any additional import duties are the liability of the customer. Please see our 'Delivery' page for further information. Refusal to pay any additional charges may result in your parcel being returned back to us. Please note shipping charges will not be refunded.

Following the UK's exit from the European Union, when placing an order outside of the UK and Isle of Man the 20% UK VAT shown within our website prices will be removed at the checkout page, you will there be contacted following your purchase from the courier to pay any relevant VAT for your country, should this be applicable.

Privacy

Here at Charles Vermont, we take your privacy very seriously. As of the 25^th May 2018, with the implementation of the General Data Protection Regulation (GDPR), we are ensuring that all our activities are GDPR compliant.

It is important you are aware when placing an order with us, either by phone or through our online checkout, of the data we will collect. The information we will retain, and that is needed to fulfil your order, will include your name, shipping address, billing address, email, purchase history, as well as your telephone number should you wish to give us this.

Your payment details will be processed by the payment gateway you choose. Your delivery will be processed by our couriers Royal Mail, DPD or Parcelforce who will receive your shipping address, as well as your email and phone number (should you provide us with this). This is purely for the purposes of ensuring your parcel gets to you, and provides them with the means to contact you should they need to.

Your details will never be passed onto third parties for marketing purposes, unless you subscribe to our email newsletter where you contact information will be shared with our secure third party marketing software. Please be assured this is not your delivery information. This is entirely optional and is purely for you to receive emails with the latest offers, sales and new collections from us. You can unsubscribe at any time from our email marketing and this can be done so through clicking the link at the bottom of any marketing email. You can always contact us regarding this through our online contact form or by phone on +44(0)1706 849006 within our opening hours of 9am-5pm, Monday to Friday.

Any personal data you provide us with will be treated as confidential in accordance with the Data Protection Act 1998 and will not be passed onto any 3rd parties.

These Terms & Conditions do not affect your statutory rights.